Burnaby
778-379-5496
Call us for any info! Vancouver
604-872-5496Call us for any info!
Burnaby: 778-379-5496Call us for any info! Vancouver: 604-872-5496Call us for any info!

Service/Repair

Our service department understand the importance of prompt service when it comes to your equipment. We pride ourselves on our knowledgeable, reliable and timely service. Our goal is for you to be our customer for life and our service department will get you there.

Equipment Purchased from Macdonald’s Home Health Care

We strive to ensure that the equipment you purchase from us is always working. Mobility equipment has moving parts like a car, motorcycle, or bicycle; it requires maintenance to keep it functioning to the best of its ability and minimize catastrophic breakdowns. You can schedule a tune-up with us by calling our service department (604.872.5496 ext 4).

Our warranty policy:

  • 30-day fit and function guarantee. This includes any adjustments that need to be made to the equipment, such as seat-to-floor height, backrest, or programming. Any adjustment required after 90 days will be subject to our service and call-out rates. (This does not include any product substitutions)
  • Labour is covered for 6 months for all warranty issues on custom wheelchairs, power chairs, and scooters.
  • We honour all manufacturer warranty periods on all the equipment we sell but are subject to a call-out rate when outside of the 6-month policy.
  • Wear and tear, such as worn tires, loose brakes, or bolts, are not covered under warranty. Any damage caused by misuse, abuse, or maintenance negligence is not included under warranty. This includes damage to leg rest because you ran into a wall, a bent fork because you rode your chair off a curb, or a ripped-off armrest because you ran into a doorway.
  • Batteries have a warranty period of 30 days. They will last 3-5 years if taken care of as per the battery pamphlet guidelines provided during power equipment purchase.
  • We warranty all our rental equipment for 3 months after you buy it out. This includes labour and parts. The call-out fee will apply if we come to you.

Service request form

Equipment NOT purchased from Macdonald’s Home Health Care

We require certain information to service equipment that was not purchased from Macdonald’s HHC. Please have this information ready before giving us a call so we can help you as efficiently as possible, or enter it into our service request form.

  • Type of Equipment
    • We only service and repair equipment that we represent because our technicians are trained on them.
  • Date of purchase
    • when your equipment was purchased. This will give us an idea of the warranty coverage and what to expect from the product
  • Serial number
    • This is needed to assess the equipment and contact the manufacturer to replace parts.

Warranty—If your equipment is funded by SDPR and within 2 years of purchase or manufacturer warranty, please contact the vendor you purchased it from. The vendor you purchased the equipment from will help you while it is still under warranty.
If you cannot go to the vendor you purchased it from, we will help you with our standard labour and call-out fees.
Service request form

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      Service request form

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