There may be times where we are unable to service equipment that was not purchased by us because we prioritize our customers who have purchased equipment from us and expect our regular response times.
In order to service equipment that was not purchase from Macdonald’s HHC, we require certain information. Please have this information ready before giving us a call so we can help you as efficiently as possible.
- Type of Equipment
- We only service and repair equipment that we represent because our technicians are trained on them.
- Date of purchase
- when your equipment was purchased. This will give us an idea of the warranty coverage and what to expect from the product
- Serial number
- This is needed to assess the equipment and contact the manufacturer to replace parts.
Warranty – If your equipment is under ministry warranty or manufacturer warranty, please contact the vendor you purchased it from. They will help you while this is still under warranty.
If you are unable to go to the vendor you purchased it from, we will help you for our standard labour and call out fees.
Service request form