COVID-19 UpdatesMarch 24, 2020
We are still here to help!!
We have had to make some changes in order to keep things safe, so lets all STOP, COLLABORATE, and LISTEN…
It is always our goal to provide the best service to all of our clients. Due to the rapid spread of COVID-19, we are working at a reduced capacity in order to align with the Province’s guidelines. We have implemented some policy changes to help enable the safety of our clients and the public so we can maintain operations and continue to help:
If you have had any flu-like symptoms within the past 14 days (cough, fever, difficulty breathing, runny nose) we ask that you not visit our premises or ask us to visit you until they subside. We will be verbally pre-screening to ensure that every situation we encounter is safe for all involved.
Service and repair – we will pick up and sterilize equipment from your house or facility, repair it in our shop and then deliver it back to you.
Showroom – we are going to be accepting one customer at a time into our showroom to maintain social distancing and allow for time to sterilize surfaces between visits.
Rentals, deliveries, and setups – Our staff will drop off equipment to your home and where necessary we will set up your equipment in your home for you while maintaining social distancing policies (1-2 meters) if you are not displaying any symptoms.
Equipment trials – pending pre-screening, should clients and therapists want to pursue equipment trials we will review the details ahead of time and propose some safe options that may utilize equipment drop-off and involve telehealth/videohealth solutions where possible.
We’ve had to make a small change to our hours of operation during the COVID-19 pandemic. We are now open:
Monday – Friday from 9am – 4pm
We apologize for any inconvenience this may cause. Please know that the change is temporary and we’ll return to our regularly scheduled programming as soon as possible!
If you can’t get out to get the equipment you need, we’ve got a complete online catalogue of equipment at macdonaldshhc.com/shop available for immediate purchase and shipping directly to your doorstep!! As a bonus for our website readers: use the discount code flattenthecurve for a 5% discount until August 31st!!
We are working to add more items to the store every day; if you need items that aren’t available in our online store please check our Product Section and contact us directly regarding delivery options for any of our in-stock products like bathroom equipment, Roho cushions, walkers, rollators, and more!
We do expect to see some flexibility from funders with respect to the trial and quoting of equipment. Please contact us if you have any questions about how we can facilitate this process moving forward.